All packages are shipped out via USPS within 24 hours after a payment is processed during working days! VESL operates during normal business hours, 9am-5pm MST Monday-Friday. Orders are shipped same day if placed before 1pm MST on business days!
Once your package has shipped you will receive your USPS tracking number via the email associated with your order. If you did not receive tracking info please contact us. Please also note that your shipping time estimate (average of 3-5 days) begins after your order has shipped.
Please note that free shipping applies to orders $50+ or more after any discount code or sale price is applied.
We stand behind our products! If you are not 100% satisfied, you may request a full refund on the purchase price within 14 days (2 weeks). The customer is responsible for the shipping costs. The product must be returned to receive a refund. Once the product(s) is received a refund will be issued within 7 business days.
All shipments are carefully inspected before leaving our warehouse. Please double check your address before placing an order to ensure correct apartment and suite numbers. Upon delivery of your order please check the product carefully to ensure it has not been damaged during shipping. All claims for damaged products must be made within 48 hours. Please contact us and provide detailed information with full descriptions and images if possible.